Why You Don't Want On-Site Equipment

Many cloud-based business phone system providers will advertise that you can work from anywhere, but then find out you need an on-site Session Border Controller (SBC - helps keep the phones registered to the hosted business phone system) or a VPN that will connect your office to the business phone system or some other on-site equipment for it to work properly. How is that working from anywhere? The short answer is, you can't work from anywhere with their solutions and definitely not reliably. They require on-site equipment, special configurations, request you spend money on new routers, etc. It's just not necessary! Their business phone system services have to many failure points and that isn't good for providing reliable communications service.

With LucidOne by Lucid Communications, you can work from anywhere! Have an employee that needs to work from home? Provide them with an phone, a power adapter and a network cable and they can take it home and start working. Your business phone system shouldn't slow you down, it should help you become more efficient. That is what LucidOne does!

With True Hosted Communications, You Get

Easily Scalable

LucidOne is scalable to the needs of your business, without the need for expensive system upgrades, programming changes or on-site visits. Users can be added with a simple support request.

Advanced Features

With voicemail to email, call recording, advanced call reports, call queues, auto attendants and loads more, you’ll receive exceptional functionality.

Simple Relocation

Moving offices is easier than ever before. Simply unplug your phones and reconnect them at your new location; your extension number never change.

Work Efficiently, Anywhere You Go!

LucidOne is a cloud based business phone system designed to help your business improve efficiency and reduce communication costs, while receiving exceptional support and reliable phone service. LucidOne is a cloud based phone system for business that will scale with your company growth, while never compromising call quality or support.

Easy to navigate interface

LucidOne is a cloud hosted business phone system that uses a feature rich platform, which has been continually improved over the years. Although the platform is critical, the hardware, support and ease of use, is just as important. LucidOne platform is easy to use and navigate. The interface can be used to view call history, check voicemails and so much more!

No need to be a phone guru

Stop getting frustrated when trying to make changes to your business phone system. With Lucid Communications we don't provide a business phone system and expect you to figure it out. We're the ones that do this for a living. We handle the setup and any requested changes. All you need to do is answer your calls!

ConnectUC Mobile App

Don't be tethered to your desk, take your extension with you! With our ConnectUC mobile app, your iOS & Android smartphones can work as your office extension and connect to your business phone system. Features like presence, call park, chat and SMS messaging are all at your disposal, while on the go!

Connect From Anywhere

In today's fast paced world, we have to be mobile and connected at the same time. With LucidOne business phone system, you won't get stuck in one location! Connect from anywhere with your IP phone, mobile app or PC desktop app. LucidOne is ready to work wherever you go. Need to change offices or have remote workers? LucidOne allows your employees to work anywhere, while you maintain control.

Frequently Asked Questions

What are the hidden costs?

There are none! You pay the per extension rate, based on how many extensions you have total, plus any other additional services chosen. Features like Caller ID Name and DID are included in the extension cost. We like to let you know the monthly cost up front, as we don't like surprises either. Of course there are taxes and fees, but that isn't hidden and comes along with any service provider.

Who do you service?

Lucid Communications services business of all sizes. We service 1 person, work at home businesses to multi-location companies. Our platform is robust and has features that any company can utilize. We believe any company, no matter the size, deserves quality service and exceptional support.

Do you provide SIP Trunk service?

Yes! Although, our primary business focus is in offering the all-in-one solution. We believe that our hosted PBX will provide your business the features and efficiency it needs, but understand that sometimes you may not be ready to get rid of your current equipment, but still need a reliable calling service. That's where we can help!

How would I be billed?

Standard service charges are billed for that month and any usage charges (8XX, international, SMS/MMS, faxing, etc.) are billed in arrears. We generate the bills on the 1st of each month. We then auto debit your credit card or ACH on the 8th. If you sign-up in the middle of a month, your bill will be a little higher, as all charges are prorated for the remainder of that month and you would be charged for the current billing month. Example: If you sign-up on July 15th, your first bill would be generated on August 1st. This August bill would include prorated charges for July 15th thru the 31st, full charges for August 1st thru the 31st and July usage charges, if any. You would then be charged the standard monthly amount starting on September 1st bill.

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