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E911 Testing

PLEASE VERIFY WITH US THAT YOU HAVE E911 SERVICE PROVISIONED ON YOUR ACCOUNT.

IF E911 IS NOT PROVISIONED ON YOUR ACCOUNT, THERE IS A $200.00 CHARGE FOR CALLING 911.


To test your 911 information is provisioned correctly, you will dial 933.

There are no charges incurred for dialing 933. By dialing 9-3-3 from a registered device or softphone your call will be routed to the 911 test system which will confirm the Telephone Number (TN) E911 Caller ID, address location assigned to the TN and if two-way audio is available on the call.

After dialing 9-3-3 you can expect to hear the following for a successfully provisioned E911 TN:

a) "Welcome to the 911 enabled automated test system – Your account is in live mode."

b) "Your subscriber identifier is" the recording will say the ten-digits Identified in the 911 Caller ID field of the user or device the call is placed from.

c) "You Location is currently provisioned“

d) "The location coverage will be Enhanced 911”

e) "Your address is 1234 Street Name, Town/City Name, State, Zipcode"

f) "After the tone, please record a brief message, the recorded message will be played back to you afterward". {User records message after tone} & {message is played back} “Thank you. Good Bye”.


When testing 9-3-3 for an UNPROVISIONED TN, you will hear the location stated as “Unknown” and the location coverage stated as “Emergency Call Center.”

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